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Student Privacy/Complaints

Student Privacy

Broward College has written policies for protecting the privacy of all students. These policies incorporate the Family Education Rights and Privacy Act (FERPA) and applicable state statutes.

The policies are described in the College Catalog in the Student Rights and Responsibilities sections and in the BC Student Handbook.

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BC Online
Complaint Process

Broward College desires to address student complaints and resolve student issues, complaints and concerns in an expeditious, fair and amicable manner. Students enrolled in online courses who desire to file a complaint should follow the Complaint Process for Non-instructional Issues (BC Procedure 5.23). (For appeals related to the final course grade, please see the information regarding grade appeals on page 70 of the Student Handbook.) An example of a student complaint might be in regards to a faculty member's timeliness in grading and providing feedback on assignments. Students in this situation should first contact the Associate Dean of the department and continue to follow the resolution procedure as outlined in Procedure 5.23 above.

Students are encouraged to communicate their complaints informally first through the incremental levels within the organization as indicated in the procedure for this policy. If no resolution is achieved from levels one through three within the organizational structure, then students can file formal complaints with the appropriate Vice Presidents or Campus President. You may begin the process online, by emailing your statement/complaint to: bconline@broward.edu which will be forwarded to the Campus President for BC Online. If you choose to file your complaint in person, please call 954-201-7900 for an appointment.

After exhausting all institutional complaint processes, Florida residents may file a complaint with the Florida Department of Education-Division of Colleges, and/or with Broward College's regional accrediting agency, The Commission on Colleges of the Southern Association of Colleges and Schools. Students residing in states other than Florida may file a complaint with the regulatory agency in the state where they are receiving the online instruction, and/or the Commission on Colleges.

Most complaint processes external to Broward College require that the student:

  • Document the steps taken to exhaust the institution's grievance process.
  • Describe the action taken by the institution to date in response to the student complaint.
  • Provide a copy of the institution's response to the student as a result of following the college's procedures.

FL-SARA
Complaint Process

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non‐instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

Backed by decades of excellence

Broward College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate and baccalaureate degrees. BC Online is ready to help you achieve your academic goals.

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Primary campuses across
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Additional centers throughout
the region and across the world.

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More than 63,000
students per year.

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